FAQs
What is your delivery time?
2. Do you offer international shipping?
• Yes, we ship internationally.
3. Will you provide me with a tracking number?
• Yes, you will receive a tracking number after your order is dispatched.
4. Do I need to pay taxes when my package arrives?
• You will not be charged taxes when your package arrives. If this happens (which is very rare), we will cover the taxes for you.
5. What if some items are missing?
• Our products are shipped separately based on your order. For example, if your order includes items from two different warehouses, there will be two shipments and two different tracking numbers. The remaining items will likely arrive shortly.
6. My item is damaged. What should I do?
• We're sorry to hear you received a damaged item. We understand your frustration and are committed to resolving this issue as quickly as possible. Please send a photo of the damaged item to our customer service team. Our team will inspect your product and arrange to ship a replacement as soon as possible.
We want to assure you that your satisfaction is our highest priority. We will do our best to resolve this issue and provide you with a suitable solution as soon as possible.
7. My order is delayed, what should I do?
• We sincerely apologize for any delays in your order. We understand that international shipments can sometimes take longer due to customs clearance procedures. To track your order, please use the tracking number provided in the shipping confirmation email. This number will help you locate your package and monitor its status in real time. If you experience any difficulties tracking your package or require more information, please feel free to contact us for updates. Our customer service team will be happy to assist you and provide all the information you need.
8. What is your refund policy?
• We can usually only refund or replace orders with issues. If you would like to request a refund for your order, we are ready to assist you with this process. Please note the following conditions: 1. Refund Request Deadline: To be eligible for a refund, please contact us as soon as you receive your order. Prompt notification is crucial so that we can process your request as quickly as possible.
2. Product Eligibility: Products eligible for reimbursement must meet the following criteria: - The product must not be on sale. - The product must be returned in its original condition, with all tags and packaging intact.
We encourage you to review our refund policy on our dedicated page for detailed information on the procedure and specific conditions.
If you have any further questions or would like to initiate the refund process, please contact us directly. Our customer service team will be happy to assist and guide you through the process.
- • We only offer one shipping option, Premium Economy. Once you place your order, we process it within 2-3 days, and then it's time for delivery, which typically takes 7-21 days.
2. Do you offer international shipping?
• Yes, we ship internationally.
3. Will you provide me with a tracking number?
• Yes, you will receive a tracking number after your order is dispatched.
4. Do I need to pay taxes when my package arrives?
• You will not be charged taxes when your package arrives. If this happens (which is very rare), we will cover the taxes for you.
5. What if some items are missing?
• Our products are shipped separately based on your order. For example, if your order includes items from two different warehouses, there will be two shipments and two different tracking numbers. The remaining items will likely arrive shortly.
6. My item is damaged. What should I do?
• We're sorry to hear you received a damaged item. We understand your frustration and are committed to resolving this issue as quickly as possible. Please send a photo of the damaged item to our customer service team. Our team will inspect your product and arrange to ship a replacement as soon as possible.
We want to assure you that your satisfaction is our highest priority. We will do our best to resolve this issue and provide you with a suitable solution as soon as possible.
7. My order is delayed, what should I do?
• We sincerely apologize for any delays in your order. We understand that international shipments can sometimes take longer due to customs clearance procedures. To track your order, please use the tracking number provided in the shipping confirmation email. This number will help you locate your package and monitor its status in real time. If you experience any difficulties tracking your package or require more information, please feel free to contact us for updates. Our customer service team will be happy to assist you and provide all the information you need.
8. What is your refund policy?
• We can usually only refund or replace orders with issues. If you would like to request a refund for your order, we are ready to assist you with this process. Please note the following conditions: 1. Refund Request Deadline: To be eligible for a refund, please contact us as soon as you receive your order. Prompt notification is crucial so that we can process your request as quickly as possible.
2. Product Eligibility: Products eligible for reimbursement must meet the following criteria: - The product must not be on sale. - The product must be returned in its original condition, with all tags and packaging intact.
We encourage you to review our refund policy on our dedicated page for detailed information on the procedure and specific conditions.
If you have any further questions or would like to initiate the refund process, please contact us directly. Our customer service team will be happy to assist and guide you through the process.
